Page 17 - Housing Solutions Annual Report
P. 17
Our year in summary
Strong Corporate Foundation
• Maintained our G1/V1 rating from the Regulator of Social Housing
• Increased our staff satisfaction to 89% 89%
• Maintained our A+ rating by Standard and Poors continuing to keep us in the
top quartile of Housing Associations.
Staff
Remain Financially Strong satisfaction
• Turnover stayed consistent at £45.7m
• Operating margin 34.6%
£45.7m • EBITDA 45.8% as % turnover Operational Performance
• Invested £3.4m in planned maintenance
• 94% resident satisfaction with repairs
Turnover • Generated an additional £195k for
residents through benefit claims advice
• £826,000 social value
Development • 42% of residents
with an online
Growth £27m portal account
• Invested £27m in building
new homes 94%
• Delivered 203 new homes Invested in
against a target of 160 new homes
For every £1 we spend Repairs
satisfaction
2019/20 (pence) 2018/19 (pence) 2017/18 (pence)
New homes 52 53 35
Interest 19 21 31
Management and other expenses 12 10 12
Planned maintenance 5 5 7
Routine maintenance 5 5 5
Estates 3 3 4
IT 1 1 1
Purchase of other assets 1 1 4
Other expenses 2 1 1
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